FAQs
Have a question about the Care Initiatives store? Check for answers below. For any other questions or comments, please contact us!
Who do I contact if I have questions about my account or my order?
Sigler provides all customer support for the Care Store. Contact customer service at 855-880-0881 or via email CareInitiativesStore@sigler.com.
Inventory Not Available?
If an item on your order becomes temporarily unavailable, a member of our Customer Service team will reach out to you to discuss how to best move forward with your order.
What are your shipping costs?
Shipping costs vary based on weight, shipping method and ZIP code.
When will my order ship?
Orders usually ship within 7–10 business days. Our regular business hours are 8 a.m.–5 p.m. CST Monday–Friday.
Can I return an item?
Exchanges or returns will not be accepted for completed orders unless defective. Visit our returns/exchange policy for details.
Are orders secure?
Your store orders are safe, thanks to Secure Socket Layer (SSL) encryption protecting all transaction data. We will also never sell, rent or use your personal information for any reason other than to complete your order.
Will my credit card be charged immediately?
No, your credit card will not be charged until after your order has shipped. Please note: Your debit or credit card charge will be listed as "SIGLER COMPANIES" on your statement.
Can I change or cancel an order?
Possibly. Contact customer service at 855-880-0881 or via email CareInitiativesStore@sigler.com as soon as possible to avoid being charged.
What are my payment options?
We accept American Express, Discover, MasterCard and Visa.
Shipping and Return Policy
Orders usually ship within 7 to 10 business days. Our regular business hours are 8 a.m. – 5 p.m. CST Monday – Friday.
Please review your order carefully - Exchanges or returns will not be accepted for completed orders unless the item you receive has a defect. If that is the case, please send photos of the defective item to CareInitiativesStore@sigler.com along with your order confirmation details.
For questions concerning your order please contact CareInitiativesStore@sigler.com
Privacy Policy
Click here for our privacy policy.